For UK consumers · tenants · freelancers · small business owners
Don't give up after the second phone call.
RecoursePath walks you through each UK dispute step-by-step — picking the right remedy channel (Citizens Advice, Trading Standards, ombudsman schemes, ADR providers, Section 75, or Money Claims), assembling evidence, and tracking every deadline — without hiring a solicitor.
- No representation services
- No profit-share
- Plain-English explainers
- One dashboard, every channel
Open case · 04 of 12
Channel
DPS dispute
Filed
12 Aug
Deadline
19d remaining
- Intake questionnaireCompleted
- Evidence bundle compiled3 receipts, 2 emails, 2 photos
- Submitted to deposit protection scheme12 Aug · 14:02
- Resolution decision— pending —
How it works
Four structured steps, not guesswork.
Every case follows the same methodical path — from a vague feeling of “that was not right” to a complete submission sent to the right UK destination.
- 01Identify
A short intake surfaces what happened, who is responsible, and which UK deadlines apply (limitation windows, statutory complaint cut-offs, ADR referral deadlines).
- 02Choose channel
Compare direct complaint, formal dispute, refund claim, Section 75 or chargeback, Citizens Advice, Trading Standards, an ombudsman scheme, an ADR provider, or Money Claims — side by side.
- 03Assemble
Templates and prompts walk you through receipts, correspondence, photos, and witness notes — formatted to UK consumer-law expectations.
- 04Submit & track
Send a complete, well-presented case. Track status and follow-ups across every channel in one dashboard.
Channels covered
Pick the right destination — often more than one.
Many UK disputes resolve faster when you send a coordinated note to several destinations at once. We map which apply — and which usually get a result.
A measured first letter to the trader or service provider — usually the fastest path for in-warranty issues and service complaints.
A structured claim with documented evidence for repeat traders, airlines, hotels, and clinics — citing your statutory rights.
A money-back request under the Consumer Contracts Regulations 2013 or Consumer Rights Act 2015 — with order context, receipts, and a clear deadline for response.
Use your card issuer (Section 75 of the Consumer Credit Act, or a standard chargeback) to reverse a charge when the trader will not respond.
Free, impartial statutory routes — Citizens Advice for general consumer disputes, Trading Standards for unfair-trading patterns.
A sectoral ombudsman (Financial Ombudsman Service, Energy Ombudsman, Property Ombudsman, Legal Ombudsman) — usually free and binding on the trader.
An ADR provider approved under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015 — required of many traders on request.
Compile exhibits into a court-ready packet and file online via HMCTS Money Claims Online (MCOL) when informal channels have stalled.
One view, every case
Every open case, every channel, on a single screen.
Filing is the easy part. Following up across a trader, your card issuer, and an ombudsman — with different timelines — is what breaks most do-it-yourself disputes. RecoursePath keeps the work organised so nothing slips.
Deadline radar
Countdown for every response window — limitation periods, statutory complaint cut-offs, ADR referrals — escalations queued automatically.
Channel switching
Pivot from negotiation to Section 75 or a chargeback without losing history.
Evidence reuse
Submit the same bundle to multiple destinations; revoke permissions one click later.
Plain-English briefs
Short summaries of UK consumer law that apply to your case — drawn from public Citizens Advice and Trading Standards guidance.
Who it is for
Built for the moment you don’t want to hire a solicitor.
An online order that never arrived, and the seller will not refund.
Capture the chain of correspondence, send a structured dispute citing the Consumer Contracts Regulations 2013, and copy your card issuer (Section 75 or chargeback) if the seller does not respond. Escalate to Citizens Advice or Trading Standards if a pattern emerges.
FAQ
Answers before you start.
If you don’t see your question, write to the UK team — we read every message.
recoursepath@polsia.appSame prices as the US site, shown in £
£9 to start. £9 a month for ongoing cases. £59 for a human-reviewed submission.
Three paid plans and no free tier — the cost is shown before intake so you can decide which plan fits the case.
Intake + Action Plan
£9one-time
DIY+
£9/ month
Pro Review
£59/ case
Start a case
Tell us what happened. We'll build the first draft with you.
Reach the UK team at recoursepath@polsia.app with a short description of the situation and the trader or organisation involved. We reply with the next step — usually a draft intake questionnaire.
No representation · No profit-share · Plain language · Built for resolution, not litigation